pavilla.de Terms and Conditions

Learn more about the terms and conditions applicable to pavilla.de consumers.

If you are a business owner, you can view the terms and conditions here. 

Generally speaking

When you as a consumer make purchases at www.pavilla.de, the following terms and conditions apply, effective from 6 March 2025.

As part of pavilla.de, pavilla.de Aktiebolag operates the "Marketplace", a trading platform where you as a buyer can purchase goods directly from pavilla.de and/or from one or more partners.

Therefore, the purchase terms and conditions apply regardless of whether you purchase goods directly from pavilla.de and/or from one or more partners.

These terms and conditions of purchase, as well as any separate terms and conditions of the responsible partners, together with your order (confirmed by an order confirmation), form the contractual basis for the purchase. The terms and conditions of purchase and the other information on www.hometoper.comare only available in Swedish.

To shop at www.hometoper.comyou must be at least 18 years old.

These terms and conditions apply when you are a consumer shopping at www.pavilla.de. If you purchase through a company, the terms and conditions of purchase here or the Swedish Sales Act (1990:931) apply.

If these terms and conditions require a written document, this will be fulfilled by email, SMS, letter or similar means.

1. Contracting Parties

"Seller" means: pavilla.de Aktiebolag or other companies ("Partners"), i.e. external sellers (i.e. not pavilla.de Aktiebolag) that sell their own goods on www.pavilla.de. The shopping cart and order confirmation will clearly indicate that the sale was made by the Partner with whom you have concluded the Agreement. Regardless of whether the Seller is pavilla.de Aktiebolag or a Partner, payment is made via pavilla.de, see point 4.

pavilla.de Aktiebolag's contact information is listed below and you can find the partners' contact information via the links for each partner associated with the product.

Information about pavilla.de Aktiebolag:

Company ID: 556471-4474

Headquarters: Franzéngatan 6, 11251 Stockholm, Stockholm County

Customer service hotline: 0771 - 115 115

The "Seller" is hereinafter referred to as "we", "us" or "the Seller". The Buyer is: the person named as the Buyer in the Order, hereinafter referred to as "you" or "your".

2. Your Order

When we receive your order, we will confirm the order and automatically send an order confirmation letter to the email address you provided. After receiving the order confirmation letter, please read it carefully and confirm whether its content is consistent with the order.

If a partner does not accept your order, you will be notified directly by email from the partner.

Any discrepancy between your order and the order confirmation will be treated as a new offer from us, which you may accept or reject. If you have ordered multiple items, you may receive them in instalments.

We reserve the right to cancel all or part of your order if a product is out of stock. If a product is out of stock, we will notify you, possibly with information about what alternative products we can offer. You will have the choice of accepting our new offer, subject to changes made to your order, or cancelling your order altogether. We also reserve the right to cancel orders placed for resale.

The Seller may unilaterally change, delete or reject an order if the Seller makes significant typographical or printing errors in advertisements and the like and/or in the online store, if the amount of such errors exceeds 15% of the normal sales price. This applies even if the customer has received an order confirmation or similar. We also reserve the right to cancel orders due to force majeure events and to no longer fulfil customer guarantees. This applies if it is impossible to fulfil the terms of the agreement. This may be due to extraordinary circumstances and events that pavilla.de Sverige could not foresee, such as war, extraordinary natural disasters, fires, strikes and epidemics.

We reserve the right to make changes before the goods are dispatched from our warehouse. If the goods have already been dispatched from our warehouse, you must exercise your right to return the goods.

You can find out more about your order at pavilla.de If you would like to contact us, please contact pavilla.de customer service at 0771 - 115 115. If you purchased from Partner, you must contact Partner customer service directly.

Log in to My Page

Click on "Order History"

Then select "Contact a Partner"

3. Payment

When you shop at www.pavilla.de, pavilla.de Aktiebolag will be responsible for processing your payment. If you have any questions regarding payment, please contact pavilla.de Customer Service at 0771 - 115 115.

All prices include VAT. The order overview includes all costs associated with the goods, such as postage, delivery, packaging, etc.

When checking out, you can choose from the payment methods we offer. To minimize the risk of unauthorized access, your card details are encrypted and all transaction information is sent over SSL/Secure Sockets Layer (SSL). We use MasterCard SecureCode, Verified by Visa, and American Express SafeKey. Once we receive your order, we will reserve funds on your payment method to ensure that there are sufficient funds to cover the purchase amount and complete the transaction. If we are unable to reserve funds, we reserve the right to cancel the order. You will be notified of the order cancellation at that time. 

If you choose to store your card number for future use during the purchase process, your payment information will be securely stored in an encrypted manner with our payment service provider to enable you to complete future transactions. We will ask for your consent during the purchase process. Stored card numbers can be easily deleted during the purchase process (or afterwards in My Profile).

If you use a debit card, Swish, Apple Pay or direct bank payment as your payment method, we will charge you when your order is confirmed and the product is shipped. This also applies to pre-orders of products that will be available in the future or whose shipping date is not yet confirmed. 

The Klarna Invoice payment method is only available to individuals and is not available to companies (regardless of their business type). This payment method is not available when purchasing from partners.

If you choose invoice, Klarna will send an invoice by email within 24 hours of the order being placed, with the due date specified during the purchase process. There are no additional fees for purchases via invoice. Please note that you must provide your full social security number when purchasing with Klarna invoice. Klarna will conduct a credit check to assess whether you are eligible to purchase the selected amount. In the credit check, Klarna mainly considers three factors: your previous payment history, the amount of your purchase and external information obtained by Klarna from a credit information company (you will receive a message informing you that information has been obtained from a credit information company). Therefore, whether the purchase is successful depends on a number of factors. If the purchase with invoice fails, you can complete the order using the other payment methods we offer. If you have any questions about the credit check, please contact Klarna by calling 08 - 120 120 10 from Monday to Friday. 10 am to 10 pm, Saturday to Sunday 10 am to 5 pm. For more information on Klarna's processing of personal data, please refer to Klarna's Data Protection Policy.

If you receive an offer for financing as a payment method, you will electronically sign an agreement containing the terms and conditions during the payment process. This is an agreement between you and our financing partner. The account holder agrees that interest will be charged on the account based on the current outstanding amount and that other fees will accrue in addition to the fees shown in the online shop order overview. If payment is not made, late payment interest will be charged in accordance with the Swedish Act on Interest on Late Payments in force (Interest Act 1975:635). In addition, charges may also be charged in accordance with the Swedish Debt Collection Act (Compensation for Debt Collection Costs Act 1974:182) and (Compensation for Debt Collection Costs, etc. Act 1981:739).

For example, when you purchase a subscription service with an agreed monthly deduction, your payment information will be securely stored in encrypted form with our payment intermediary and only our vendor will have access to the information to complete the transaction. This consent is also obtained during the purchase process.

4. Market

pavilla.de works with many partners to provide you with a richer product selection and a better shopping experience in one stop. We call it "Mall", which means you can buy products from pavilla.de and/or one or more partners here.

A trading platform with multiple sellers and purchasing agreements.

If you purchase products from multiple sellers in the Marketplace, you will enter into multiple separate purchase agreements - for example, one with pavilla.de and one with our partners.

What is a partner?

pavilla.de has entered into collaborations with selected partners who sell their goods on the market as independent companies.

How do I know if a product is sold by pavilla.de or one of its partners?

If a product is sold by one of our partners, this information is available on the product page, in the shopping cart, and in the order confirmation (if the seller of a particular product is a partner).

If it is a partner selling the product, what does this mean for you?

In this case, you enter into the agreement with the Partner (not pavilla.de), and the Partner is solely responsible for the performance of the agreement. pavilla.de will only mediate the agreement between you and the Partner.

This means that your rights as a consumer under the Sales Act and the Consumer Contract Act must be asserted against the partner as seller. Therefore, if you have any questions about your order, delivery, or wish to return goods, please always contact the responsible partner directly (not pavilla.de). You must also note that in addition to these Terms and Conditions of Sale, other terms and conditions may apply from the responsible partner. The separate terms and conditions of each partner are displayed in the shopping cart and on the website.

How can I contact the responsible partner?

You can contact the responsible partners via the contact form in the My Page section of the website. Please open your order history in My Page and click on "Contact Partner". Then, fill in your information and click "Send". The responsible partner will usually respond to the email address you provide within 2 business days. You can also find the contact information of the responsible partners on the website or via the links on the product pages and order confirmations.

5. Open for purchase

As a Customer Club member or corporate customer, you can return unopened products together with the original packaging within 50 days of receiving the product. Sealed products must remain sealed. Exceptions to open purchases include services, gift cards, subscription products, bundle offers, special custom products and kitchens. If you are not a Customer Club member, you have the same return rights within 30 days of receiving the product. Marketplace products cannot be returned to pavilla.de Aktiebolag. The terms and conditions of each partner are stated during the purchase process, at the time of order confirmation and on your My Page on pavilla.de.

In addition, for some products that have been opened in packaging, you have a 14-day open purchase period as long as the product has no obvious signs of use. When returning opened/used products, we will assess whether it is acceptable. If the product has obvious signs of use, we must refuse the return. The product must be returned in its original packaging, unless the product was purchased without packaging (e.g. Outlet products). Exceptions are mobile phones, software, games, movies, building kits, specially adapted products, kitchen and hygiene products (dental care, hair care, body care and hair removal products, in-ear headphones and in-ear Bluetooth headphones) purchased in physical stores, which must be returned in unopened packaging. For products downloaded digitally, the right of withdrawal is exhausted when you receive the license key.

At the nearest pavilla.de department store, items within the open purchase range can be returned free of charge. Returns at Phonehouse stores are limited to items within the store's collection.

Bring your product and receipt for a refund. You can also return your product if you are unable to visit one of our stores.

Send returns to the Returns Center:

The electricity giant C/O Bring

Bordsv?gen 3

558 10 Nobuyukihira

The product must be returned to us by company parcel (not REK.) together with Bring, in the original packaging, and with the Return Rights Form (which is enclosed in the order confirmation you received by email). The form can be downloaded here. The buyer is responsible for the postage. For large parcels, you can contact our customer service to get a quote and make an appointment for collection.

Once the return has been inspected and accepted, the refund will be made to the same payment method and card/account used to purchase the merchandise.

6. Delivery and Delays

6.1 Delivery

The Products will be delivered as specified in the Order Confirmation. The Products will be at our risk until you accept delivery of the Products, which means you have received the Products.

When ordering home delivery, please note that you are responsible for delivery of the goods to your home and you must be present to receive the goods. We may ask you for proof of identity before delivering the goods.

We only deliver to your doorstep if the roads are clear and your vehicle is accessible. If you live in the archipelago and need to ship on from the mainland, we will deliver the goods to the ship and you will need to pay for the shipping and handle the delivery yourself.

If you have ordered your product for delivery, please remember that it is your responsibility to protect floors, walls etc. Due to the demands of the working environment, our delivery staff are required to wear approved protective equipment, such as shoes.

6.2 Cancellation of order before delivery and failure to collect product

6.2.1 You can cancel your order in My Page or by contacting our Customer Service. If you wish to cancel a purchase on our website, the rules for the right of return apply, see clause 8 below. For orders that are not covered by the right of return, cancellation is free of charge before the shipment begins. If you cancel after this time, the shipping costs will not be refunded. In addition, we will charge a cancellation fee of SEK 100, which will be deducted from the amount refunded in the event of cancellation. The cancellation fee is based on our handling fee for the return. 

6.2.2 Uncollected postal parcels will be treated as cancelled orders. Delivery charges will not be refunded for parcels not collected from the delivery point, unless you have exercised your right to return the goods (see clause 8). In addition, you may be required to pay for return shipping costs. By accepting the purchase terms, you accept the delivery and installation agreement [here].

6.3 Latency

If delivery of a product is delayed, we will provide you with information as soon as we become aware of it, along with information on the time of delivery (which may be the delivery time) or if the product is out of stock.

6.4 Booking and Pickup

When the delivery method is "Pre-order and collect in store", unpaid orders will be considered cancelled if they are not collected the day after the order is confirmed by email. If the order is prepaid, the order will be held for 14 days until cancelled. Partner deliveries are not available for this delivery method.

For deliveries where you pick up the product in store but pay for it during the online purchase process, the order is considered an internet order and is subject to the Swedish Distance Contracts and Contracts Outside Commercial Premises Act, the Electronic Commerce Act, the Consumer Purchases Act, the Consumer Services Act, the Marketing Act, applicable personal data laws (GDPR and the Swedish Data Protection Act) and applicable Consumer Credit Act. If you would like to know more about your rights and obligations when making a purchase, you can search these laws at www.hallakonsument.se.

If you order multiple products, you may receive them in separate batches.

7. Complaints

After receiving the product, we recommend that you investigate as soon as possible whether the delivery corresponds to the order confirmation, whether the product was damaged during transportation, or whether the product is wrong or defective.

If the product is defective or faulty, you may demand rectification of the defect, re-delivery, price reduction, compensation or cancellation of the order, as the case may be. The buyer may demand re-delivery or repair of the goods, provided that these actions do not cause unreasonable costs to the seller. You may notify us of a defect or fault in the product orally or in writing. This must be done within a reasonable time after you discovered or should have discovered the defect or fault. Product defects must be reported to us within two months of discovery. For evidentiary reasons, we recommend that you submit your complaint to us in writing. The right to complain is valid for three years after receipt of the product, unless there is a guarantee or similar undertaking. During the first two years, you will receive enhanced protection (pavilla.de has the burden of proof to prove that the defect is not caused by the product itself). Some of the goods we sell (e.g. batteries) are consumable goods, in which case their function and service life may change, but this does not constitute a claimable defect. For more information, please refer to the instructions. The right to complain is a statutory right and applies to all products. Complaints must be made directly to the seller (i.e. pavilla.de Aktiebolag) or, if the goods are not sold by pavilla.de Aktiebolag, to its partners. When buying through a company, the buyer has a two-year right to complain under the Swedish Sales Act.

8. Right of withdrawal

Swedish distance and off-site contract law gives you the right to cancel your purchase. The right of cancellation applies to both goods and personal services. The right of cancellation requires that you notify the seller within 14 days of receiving the goods that you wish to exercise your right of cancellation, primarily by using the cancellation form you received, or in writing such as by letter, email or text message, and giving your order number as a reference.

In order to exercise the right of withdrawal, the products must be returned to us in approximately the same quantity and condition as when you received them. If the buyer has handled the goods to a greater extent than is necessary to determine their properties or functionality, resulting in a reduction in the value of the goods, the seller is entitled to compensation. The reduction in value shall be calculated as an amount equivalent to the cost of restoring the goods to their original condition based on the buyer's handling of the goods in the individual case, which costs will be borne by the seller after the buyer has exercised the right of withdrawal. All products must be returned to the seller within a reasonable time and at the latest 14 days after you have notified the exercise of the right of withdrawal. When exercising the right of withdrawal, the buyer shall bear all costs of returning the goods to the seller by post. Even for goods that cannot be returned by post due to their size, weight or other nature, such as white goods, furniture, audio and video equipment and other large items, the consumer must bear the costs of returning the goods to the seller by a suitable means of transport recommended by the seller, such as courier. The costs of returning such goods are usually between SEK 500 and SEK 1000 and may not exceed SEK 1000 per item. The Seller is entitled to compensation, including loss of value, resulting from the Buyer's handling of the goods beyond what was necessary. All products must be returned to the Seller within a reasonable time, but no later than 14 days after you notify the Seller that you are exercising your right of return. You will pay all shipping costs for the return of the goods.

The Seller is obliged to refund the entire purchase price including postage, handling, customs duties, cash on delivery, etc. The refund must be made within 14 days from the date the Seller receives the Buyer's message, provided that pavilla.de has received the returned goods within this period or has received a receipt that the goods have been returned.

You can return the product to the store or send it back to us by company parcel (not registered) addressed to BRING, in the original packaging if possible, and with the Return Rights Form (which was included in the order confirmation you received by email). The form can be downloaded from [here]. You can also choose to use the standard form of the Swedish Consumer Agency, which can be downloaded from [here]. Postage is at the buyer's expense.

When purchasing from a partner, the item must be returned to the partner, please refer to the partner information related to the purchase.

When purchasing from pavilla.de Aktiebolag, items can be returned to our Returns Center:

The electricity giant C/O Bring

Bordsv?gen 3

558 10 Nobuyukihira

The right of withdrawal does not apply to goods whose price depends on market fluctuations that the Seller cannot influence and which may occur during the withdrawal period, goods manufactured according to the instructions of the consumer or with a clearly personal touch, goods that may deteriorate quickly or become too old, goods with a broken seal that has been broken by the consumer and cannot be properly returned for health/hygiene reasons (dental care, hair care, body care and hair removal products, in-ear headphones and Bluetooth headsets), sealed sound and image recordings (such as films and music) or sealed computer programs (including games) where the seal has been broken by the consumer.

When buying digital downloadable products such as games and software, the product is considered delivered when you click "View Details" on the "My" page. This is equivalent to breaking the seal on a physical product, which means that the right to return the product no longer applies. The right to return the product also does not apply to goods that are pre-ordered online and paid for in store (pre-order and collect) as this is a physical store sale, not a pure internet sale.

9. Personal Information

When you purchase products from us, we process your personal data. For complete information on pavilla.de Aktiebolag’s processing of personal data, please see our Privacy Policy.

If you have any questions about the processing of your personal data in connection with your purchase of products from a partner, please contact the partner directly.

10. Disputes

The parties shall endeavour to resolve any disputes amicably. However, as a consumer, you may always submit any disputes to the Swedish National Consumer Complaints Board (ARN). You can contact ARN via its website at www.arn.se

Swedish General Complaints Board,

Box 174, 101

23. Stockholm

The parties to the case are the seller, i.e. pavilla.de Aktiebolag or a partner. All disputes shall be settled in accordance with Swedish law. If the case goes to court, it shall be heard by the court where you (the buyer) live (usually near your place of residence).

In addition to the Swedish Consumer Complaints Board, you can also visit the EU's general dispute resolution website, where as a consumer you can submit complaints and reach a resolution with the merchant http://ec.europa.eu/odr

11. Subscriptions

If you have signed up for a subscription or purchased a product that includes a subscription, you agree to the supplier's terms and conditions as well as pavilla.de's terms and conditions. By agreeing to these terms and conditions, you consent to us collecting your credit report and that we may cancel your purchase if your credit rating is not approved. When exercising your right of return when shopping at pavilla.de, the phone purchased with the subscription must be returned to pavilla.de. We do not accept returns in our store. For more information on how to return products, please see Section 7 "Right of Return".

You must be 18 years or older to order a subscription.

Previous purchase terms

pavilla.de terms and conditions are valid until March 6, 2025

pavilla.de Purchase Terms and Conditions valid until October 13, 2024

pavilla.de terms and conditions are valid until June 12, 2024

pavilla.de terms and conditions are valid until July 5, 2023

pavilla.de terms and conditions are valid until November 6, 2022

pavilla.de terms and conditions are valid until June 1, 2022

pavilla.de terms and conditions are valid until April 30, 2022

pavilla.de terms and conditions are valid until June 1, 2022

pavilla.de terms and conditions are valid until June 6, 2021

pavilla.de terms and conditions are valid until February 7, 2021

pavilla.de terms and conditions are valid until October 12, 2020

pavilla.de terms and conditions are valid until May 1, 2019

pavilla.de terms and conditions are valid until September 2, 2018

pavilla.de terms and conditions are valid until March 8, 2016